Payment & shipping

Delivery Process and Timeframes:

Once we receive the payment (bank transfer takes 2-3 days), order processing typically takes 2-3 days. Following this, it takes an additional 48-72 hours to pack and dispatch the plants. Please note that we do not ship plants on Fridays to avoid potential damage due to extreme temperatures during weekend transit. Therefore, we dispatch plants on the next working day to ensure their optimal condition.

After dispatch, it usually takes 2-3 days for the plants to reach you. However, the exact delivery time depends on the courier's performance.

Overall, the entire process takes more than a week. Please understand that we are not Amazon and cannot guarantee immediate delivery.

Please expect a timeframe of 7-14 days from your order. This timeframe is expected to be valid until the end of January!

1) Delivery information

Exclusively for you we negotiated the most beneficial terms for our delivery service. Our delivery service is determinated by the following attributes: rapidity, reliability and discretion. We love working hard for our satisfied customers.  
 
Delivery:
Our delivery service is operated by GLS. For a precise overview of the costs of the delivery service, please check the table below. If your purchase is more than 100€, delivery is free within Austria. For other countries the total to get a free delivery varies. In case of free delivery please make sure that the whole purchase can fit in a standard sized box and does not need to be packed in 2 or more parcels. Further one pack must not weight more than 31,5kg. Bulky goods can’t be delivered by GLS. Please contact us to get more information on how to get them delivered. You can also pick up your purchase in our pick-up store, if you wish to!   
 
Payment and hand-over to GLS:
As soon as we received your payment, we would finish up your purchase, put the items into an appropriate box, put on the etiquette for delivery and pass it on to our GLS courier. We won’t lose time when processing your purchase - so you get it as soon as possible.   
 
Package and packaging:
Our parcels are always discreet. You will never find any symbols or names, that might reflect the parcel’s content. The materials we use for packing are robust and solid. The items inside the box will be protected by using materials such as paper to fix them.
 
Tracking:
Anytime the status of your delivery can be checked by using your tracking-ID. By doing so, you can quite exactly predict when your parcel will arrive at your place.
  
Duration of delivery (approx.):

• Austria: 1- 9 weekday(s)
• EU by DPD: 1 - 9 weekdays

 

Shipping groups by country

In order to make the shipping process easier for both customers and our system, we decided to make up groups by country.

	up to 15kg	up to 31,5kg
Group 1	€ 5,00	€ 8,00
Group 2	€ 12,00	€ 16,00
Group 3	€ 22,00	€ 30,00

Group 1: Austria

Group 2: Germany, Hungary, Czech Republic, Netherland, Belgium, Luxemburg

Group 3: France, Italy

Group 4: Spain, Croatia, Lettland, Estland, DänemarK

 

 

2) Payment

In order to complete your order and get your parcel on its way home to you, we would ask you to transfer the total given in the invoice, which has recently been sent to you by mail, to our bank account. Depending on the method you choose regarding the mode of transfer, it might take longer until the money arrives at our bank account. Generally payment shall take place by means of transfer as prepayment. To be able to classify the receipt of payment easily, we would ask you to notify the billing-ID as well when doing the transfer. You can find this one right on your invoice.

Your money transfer shall be remitted to:

Name:    DS Trade GmbH
Bank:     Raiffeisenbank Zwettl
IBAN:     AT27 3299 0000 0004 3729
BIC:        RLNWATWWZWE

 

3) In-store pickup

When shopping on growisland.at you also have the possibility to pick up your purchase in our pick-uo store in Scholzgasse 6 in 1020 Vienna. To do so, please do your shopping as usual on growisland.at, pick the option „pick up at our store“ when reaching step 7 when checking out, pay by using transfer, come to our pick-up store and bring your pack home.
You can be sure that there are more bargains waiting for you. Further, we do also have a wide selection of beautiful flowers at all sizes ready to be brought home to you. Offers online might not be the same as in the pick-up store.

You can be sure that we are up to a clearing process which is as quick as possible. We are going to inform you promptly, when your parcel is ready to be picked up. Your parcel is going to be discreet on the outside as you are used to. Your purchase will be ready for collection for 30 days. In case of refusing to pick up the parcel payed in advance, it is going to be part of an upcoming tombola.

 

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Cancellation policy & cancellation form
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Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

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A. Cancellation policy
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Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (DS Trade GmbH, Obere Donaustrasse 15, 1020 Vienna, Austria, Tel .: +436607105489, e-mail: info@growisland.at) by means of a clear declaration (e.g. with the Letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information
1) Please avoid damaging and contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

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B. withdrawal form
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If you want to cancel the contract, please fill out this form and send it back.
At
DS Trade GmbH
Obere Donaustrasse 15
1020 Vienna
Austria
Email: info@growisland.at
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer (s)
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Address of the consumer (s)
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Signature of the consumer (s) (only when notified on paper)
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date
(*) Delete where inapplicable